Refund, Return, and Shipping Policies
for Candi Bae Cosmetics LLC.
The following policies for shipping and Refunds and Returns list the conditions set by Candi Bae Cosmetics LLC. Please note that our policies align with Eprolo, our partners for inventory sourcing and supply chain logistics. Shipping, inventory and refunds and returns must be routed through our partners network of product manufactures and production companies to ensure the proper channels are notified correctly for any and all returns and refunds to be approved. Shipping delays and conditions for shipping delays are effected by this chain of supply as well. In order to maintain a great customer satisfaction guarantee by Candi Bae's standards. Some Refunds and Returns can be approved automatically by our company if certain conditions are met and apply to the situation. All return and refund requests are routed through Candi Bae. This ensures that our contact with you about any request will be answered within 3 business day from the initial report. Those approved for an immediate refund will be notified by email containing the refund expectancy date. All other refund and returns will be answered within 1 - 3 days after the request by email with instructions on how to return your merchandise for refund. If the conditions are met for a free paid return the email will also contain the return shipping label. All items set for return and refund must be mailed back to our network within a 45 day period for the refund to be issued. For all questions and concerns about these matters feel free to contact us at the listed email below and on our website. Thank you for choosing Candi Bae Cosmetics. We can't wait to see you again on your next shopping experience with us. Candi Bae: Be Beautiful. Be Sweet. Be a Candi Bae.
Refund & Returns Policy
Candi Bae cosmetics LLC.
Effective Date: 06/13/2026
Last Updated: 06/01/2026
1. Overview
At Candi Bae Cosmetics, customer satisfaction is important to us. This Refund & Returns Policy explains the conditions under which products may be returned, exchanged, or refunded.
By placing an order through candibae.com, you agree to this policy.
2. Return Eligibility
To qualify for a return, products must:
- Be returned within 30 days of delivery.
- Be unused and unopened.
- Be in their original packaging.
- Be in resalable condition.
- Include proof of purchase.
For health, hygiene, and safety reasons, certain cosmetic and beauty products may not be eligible for return once opened.
3. Non-Returnable Items
The following items are generally non-returnable:
- Opened cosmetics
- Used beauty products
- Personalized products
- Clearance items
- Gift cards
- Products marked as final sale
We reserve the right to refuse returns that do not meet eligibility requirements.
4. Damaged or Incorrect Products
If you receive:
- A damaged product
- A defective product
- The wrong product
Please contact us within 7 days of delivery and provide:
- Order number
- Description of the issue
- Photographs showing the problem
We may offer a replacement, store credit, or refund at our discretion.
5. Refunds
Approved refunds will be issued to the original payment method.
Refund processing times may vary depending on:
- Payment provider
- Financial institution
- Card issuer
Original shipping fees may be non-refundable unless required by law.
6. Return Shipping
Customers are responsible for return shipping costs unless:
- The product was damaged
- The wrong item was received
- The return is required by applicable law
7. Chargebacks
Customers are encouraged to contact us before initiating chargebacks. Fraudulent or abusive chargeback activity may result in account restrictions.
8. Contact Information
Email: briellariyen.candibae@gmail.com
Address: 703 Pitzer Street, Apt G Barbourville, KY 40906
Shipping Policy
Candi Bae Cosmetics LLC.
Effective Date: 06/13/2026
Last Updated: 06/01/2026
1. Order Processing
Orders are typically processed within 3 – 7 business days after payment verification.
Processing times may vary due to:
- Product availability
- Inventory verification
- High order volume
- Holidays
- Security reviews
2. Shipping and Fulfillment
Products sold through candibae.com may be fulfilled by our fulfillment partner, Eprolo.
Orders may ship from different warehouses or suppliers depending on product availability.
As a result:
- Orders may arrive in separate packages.
- Products may ship from different locations.
- Delivery times may vary.
3. Shipping Estimates
Estimated delivery times are provided for convenience only.
Actual delivery times may be affected by:
- Weather conditions
- Customs delays
- Carrier delays
- Supply chain disruptions
- Peak shopping seasons
We do not guarantee delivery dates unless explicitly stated.
4. Shipping Costs
Shipping costs are calculated during checkout based on:
- Product weight
- Package dimensions
- Destination
- Shipping method
Available shipping options will be displayed before order completion.
5. International Orders
Customers are responsible for:
- Customs duties
- Import taxes
- VAT
- Government fees
These charges are not included unless otherwise stated during checkout.
6. Lost Packages
If tracking indicates delivery but the package cannot be located, customers should:
- Check with household members.
- Contact the shipping carrier.
- Contact us for assistance.
We are not responsible for carrier-confirmed deliveries lost after delivery confirmation.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Additional fees may apply for address corrections, package interceptions, or reshipments.
8. Order Tracking
Tracking information will be provided when available through the email address associated with the order.
9. Contact Information
Email: briellariyen.candibae@gmail.com
Address: 703 Pitzer Street, Apt G Barbourville, KY 40906