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Refund & Returns Policy

 

Effective Date:  06/13/2026

Last Updated:   08/25/2026

 

1. Overview

At Candi Bae Cosmetics, customer satisfaction is important to us. This Refund & Returns Policy explains the circumstances under which products purchased from us may be returned or exchanged and when a refund may be issued.

We encourage you to review this policy carefully before completing your purchase. By placing an order through candibae.com, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.

If you have questions about a return, exchange, or refund, please contact us at briellariyen.candibae@gmail.com before sending any products back.

 

2. Return Eligibility

To qualify for a return, products must meet all of the following requirements:

  • Be returned within 30 days of the confirmed delivery date.
  • Be unused, unopened, and untested.
  • Remain in their original packaging, with all seals, labels, and protective materials intact.
  • Be in a clean and resalable condition.
  • Include valid proof of purchase, such as an order confirmation, receipt, or order number.

For health, hygiene, and safety reasons, certain cosmetics, beauty products, personal-care items, and applicators may not be eligible for return once they have been opened, used, tested, or had their original seals removed.

Candi Bae Cosmetics reserves the right to inspect returned products and may decline a return that does not meet these requirements, subject to applicable consumer-protection laws.

 

3. Non-Returnable Items

The following products are generally not eligible for return, exchange, or refund:

  • Cosmetics that have been opened, unsealed, tested, or sampled.

  • Beauty or personal-care products that have been used.

  • Personalized, customized, or made-to-order products.

  • Clearance or discontinued items.

  • Gift cards and other stored-value products.

  • Products clearly marked as “Final Sale” at the time of purchase.

Exceptions may apply if an item arrives damaged, defective, or incorrect, or when a return or refund is required under applicable consumer-protection laws.

Candi Bae Cosmetics reserves the right to inspect returned products and refuse any return that does not meet the eligibility requirements outlined in this policy.

 

4. Damaged, Defective, or Incorrect Products

If your order arrives with any of the following issues, please contact us within 7 days of the confirmed delivery date:

  • A product was damaged during delivery.
  • A product is defective.
  • You received the wrong product.
  • An item is missing from your order.

Please contact us at briellariyen.candibae@gmail.com and provide:

  • Your order number.
  • A clear description of the issue.
  • Photographs showing the product, packaging, and any visible damage.
  • Any additional information reasonably requested to review your claim.

Please keep the affected product and its original packaging until we have completed our review. After verifying the issue, we may offer a replacement, store credit, or refund, depending on the circumstances and product availability. This does not limit any rights or remedies available under applicable consumer-protection laws.



5. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome. If your refund is approved, it will be issued to the original payment method within 3 to 5 business days.

After the refund has been processed, the time required for the funds to appear in your account may vary depending on your:

  • Payment provider.
  • Bank or financial institution.
  • Credit or debit card issuer.

Original shipping, delivery, handling, and related fees are generally non-refundable unless the refund results from an error by Candi Bae Cosmetics or is otherwise required by applicable law.

If you have not received an approved refund after the expected processing period, please contact your payment provider before reaching out to us at briellariyen.candibae@gmail.com.



6. Return Shipping

Customers are generally responsible for all return shipping costs unless:

  • The product arrived damaged or defective.
  • An incorrect product was received.
  • The return resulted from an error by Candi Bae Cosmetics.
  • Candi Bae Cosmetics agrees in writing to cover the cost.
  • The return is required under applicable law.

Before sending a product back, please contact us at briellariyen.candibae@gmail.com to request return instructions and confirmation of the correct return address. Products sent without prior authorization may not be accepted.

We recommend using a trackable shipping service and retaining your shipping receipt until the return has been completed. Candi Bae Cosmetics is not responsible for returned packages that are lost, damaged, or misdirected during transit.

Return shipping costs are non-refundable unless otherwise stated in this policy or required by law. Do not send returns to the product manufacturer unless instructed to do so.



7. Chargebacks and Payment Disputes

If you believe there is a problem with a charge or order, we encourage you to contact us at briellariyen.candibae@gmail.com before initiating a chargeback or payment dispute. We will make a reasonable effort to investigate the issue and work toward an appropriate resolution.

Submitting false information, misrepresenting an order, or repeatedly abusing the chargeback process may result in account restrictions, order cancellation, or refusal of future purchases, where permitted by law.

Nothing in this section limits your right to dispute an unauthorized or incorrect charge or exercise any rights available through your payment provider or under applicable law.

 

8. Contact Information

 

Email:       briellariyen.candibae@gmail.com

Address:  210 E. High Street, Lexington KY 40507