Shipping Policy

Effective Date: 09-01-2026

Last Updated: 09-01-2026

Candi Bae Shipping & Delivery Policy

Last Updated: September 1, 2026

Thank you for shopping with Candi Bae. We want your shopping experience to be as smooth as possible from checkout to delivery. This Shipping & Delivery Policy explains how orders placed through candibae.com are processed, fulfilled, shipped, tracked, and delivered.

By placing an order through candibae.com, you acknowledge that you have reviewed and agree to the terms of this Shipping & Delivery Policy.

1. Order Processing

Orders are typically processed within 7 to 10 business days after payment verification, unless a different processing timeframe is stated on the applicable product page.

Processing time refers to the period required to verify, prepare, package, and transfer an order to the applicable shipping carrier. Processing time is separate from shipping or transit time.

Business days generally do not include Saturdays, Sundays, or recognized holidays.

Processing times may be affected by circumstances including, but not limited to:

• Product availability
• Inventory verification
• Payment authorization or verification
• Fraud prevention or security reviews
• High order volume
• Product customization or personalization
• Supplier or fulfillment partner processing times
• Product launches, promotions, or sales events
• Holidays
• Unexpected supply chain disruptions
• Circumstances outside our reasonable control

Some products may require additional processing time. When an item has a significantly different processing timeframe, we may provide additional information on the applicable product page or during checkout.

Orders containing multiple products may not be processed or shipped at the same time.

We reserve the right to delay, hold, or cancel an order when additional payment, identity, address, inventory, or security verification is required.

2. Shipping and Fulfillment

Products sold through candibae.com may be fulfilled directly by Candi Bae or by third-party manufacturers, suppliers, warehouses, and fulfillment partners, including Eprolo and Blanka Beauty.

The fulfillment source for an order may depend on factors such as:

• Product availability
• Inventory location
• Customer destination
• Product type
• Warehouse availability
• Supplier availability
• Selected shipping method

Because products may be stored and fulfilled from different facilities, a single order may be divided into multiple shipments.

This means:

• Products from the same order may arrive in separate packages.
• Packages may have different tracking numbers.
• Products may ship from different cities, states, countries, warehouses, or suppliers.
• Packages from the same order may arrive on different days.
• Different carriers may be used for different portions of the same order.
• Shipping and delivery times may vary between products.

Receiving one package from an order does not necessarily mean the remaining products have been lost or omitted. Customers should review all available shipment and tracking information before contacting Candi Bae regarding missing items.

Where an order is divided into multiple shipments, additional shipping charges will not be imposed solely because Candi Bae or its fulfillment partners chose to divide the order after checkout, unless otherwise disclosed or agreed to by the customer.

3. Shipping and Delivery Estimates

Estimated shipping and delivery timeframes displayed on candibae.com, product pages, checkout pages, order confirmations, tracking pages, or other communications are estimates only unless expressly identified as guaranteed.

Estimated delivery time generally begins after an order has completed processing and has been accepted by the shipping carrier.

Actual delivery times may vary because of circumstances including:

• Weather conditions
• Natural disasters
• Customs inspections or delays
• Carrier delays
• Transportation disruptions
• Incorrect or incomplete shipping information
• Supply chain disruptions
• International shipping requirements
• Local postal service delays
• Labor disruptions
• Peak shopping seasons
• Holidays
• High order volumes
• Security or regulatory inspections
• Events outside the reasonable control of Candi Bae

Candi Bae does not guarantee a specific delivery date unless a delivery guarantee is expressly provided in writing for the applicable order or shipping service.

A customer’s need to receive an order before a birthday, holiday, vacation, wedding, event, or other specific date does not create a guaranteed delivery obligation unless Candi Bae expressly agrees to such a guarantee.

Customers are encouraged to place time-sensitive orders well in advance.

4. Shipping Costs

Shipping charges, when applicable, are calculated and displayed during checkout before the customer completes the purchase.

Shipping costs may be determined by factors including:

• Product weight
• Package weight
• Package dimensions
• Number of products ordered
• Shipping destination
• Warehouse or fulfillment location
• Shipping carrier
• Selected shipping service
• International shipping requirements
• Applicable promotions or free-shipping offers

Available shipping methods and their associated charges will be displayed at checkout when available.

Shipping charges are subject to change. However, changes to shipping rates will not normally affect an order after the customer has completed checkout and paid the shipping amount displayed for that order, except where an error, address change, customer-requested shipping modification, or other exceptional circumstance requires an adjustment.

Any free-shipping promotion is subject to the terms and eligibility requirements stated with that promotion.

5. Domestic Shipping

Domestic orders may be shipped through various postal services, commercial carriers, local delivery providers, or fulfillment partner shipping networks.

The carrier used for an order may depend on the product, destination, fulfillment warehouse, package size, shipping service selected, and carrier availability.

Candi Bae does not guarantee that a specific carrier will be used unless that carrier or shipping service is expressly offered and selected during checkout.

Once a shipment has been transferred to a carrier, delivery is subject to the carrier’s transportation network, operating procedures, and applicable delivery conditions.

6. International Orders

Candi Bae may offer international shipping to eligible countries and territories. Availability of international shipping may depend on the products ordered, destination, fulfillment partner, applicable laws, carrier availability, and other restrictions.

International shipments may be subject to:

• Customs duties
• Import taxes
• Value-added tax (VAT)
• Brokerage fees
• Customs processing charges
• Local handling fees
• Other taxes, tariffs, or government-imposed charges

Unless explicitly stated otherwise during checkout, these charges are not included in the product price or shipping charge paid to Candi Bae.

Customers are responsible for any applicable customs duties, import taxes, VAT, brokerage charges, or other government fees imposed by the destination country.

Candi Bae generally cannot predict or control these charges.

International customers are responsible for understanding the import laws, customs requirements, and product restrictions applicable in their country or territory before ordering.

Customs authorities may inspect, hold, delay, or reject a shipment. Customs processing times are outside Candi Bae’s control.

If an international shipment is refused, abandoned, rejected by customs, or returned because required duties, taxes, or fees were not paid, any refund eligibility will be determined after considering the circumstances of the return and any applicable shipping, customs, handling, or return costs, subject to applicable law and Candi Bae’s Return & Refund Policy.

7. Order Tracking

Tracking information will be provided when available using the email address associated with the order.

Depending on the order, customers may receive:

• A shipment confirmation email
• A carrier tracking number
• A tracking link
• Multiple tracking numbers for separately shipped products

Tracking information may not become active immediately after a shipping label is created. Carriers may require additional time to receive, scan, and update the shipment in their tracking system.

A “label created,” “pre-shipment,” or similar status does not necessarily mean the carrier has physically received the package.

Customers should allow a reasonable period for tracking information to update.

For orders divided into multiple shipments, customers may receive separate tracking notifications as each portion of the order ships.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Customers should carefully review information including:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City
• State, province, or region
• Postal or ZIP code
• Country
• Telephone number, when required
• Other delivery instructions requested during checkout

If you discover an address error after placing an order, contact Candi Bae as soon as possible.

We will make reasonable efforts to assist with an address correction when possible, but we cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

Once an order has been shipped, changes may no longer be possible.

Customers may be responsible for additional costs resulting from incorrect or incomplete shipping information, including:

• Address correction fees
• Carrier interception fees
• Return-to-sender charges
• Additional shipping charges
• Reshipment costs

Candi Bae is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer, except as required by applicable law.

9. Changing or Canceling an Order

Customers who need to change or cancel an order should contact Candi Bae as soon as possible after placing the order.

Because orders may be automatically transmitted to our suppliers, warehouses, or fulfillment partners, we cannot guarantee that an order can be modified or canceled after it has entered processing.

Once an order has been fulfilled or shipped, it generally cannot be canceled as a shipment. Customers may instead need to follow the procedures provided in our Return & Refund Policy, if the product is eligible for return.

Submitting a cancellation request does not mean that the order has been canceled. A cancellation is effective only after confirmation from Candi Bae.

10. Split Shipments and Partial Deliveries

Orders containing multiple products may be fulfilled from different locations and delivered separately.

If only part of your order arrives, please check:

• Your shipment confirmation emails
• Tracking numbers associated with the order
• The status of each individual shipment

Do not assume that an item is missing simply because it was not included in the first package.

If all tracking information indicates that your order should have been delivered and an item remains missing, please contact Candi Bae for assistance.

11. Delayed Shipments

Occasionally, shipments may take longer than originally estimated.

If tracking shows that a package is still in transit, customers should allow the carrier reasonable time to complete delivery.

Carrier delays can occur because of:

• Severe weather
• Transportation interruptions
• High package volume
• Customs processing
• Incorrect routing
• Operational delays
• Natural disasters
• Local service disruptions
• Other circumstances outside our reasonable control

If your tracking information has not updated for an unusually long period or the package appears to be substantially delayed, please contact Candi Bae so we can help review the available shipping information and, where appropriate, assist with contacting the fulfillment partner or carrier.

12. Lost Packages

If a package appears to have been lost while in transit, please contact Candi Bae with your order information and tracking number.

Depending on the circumstances, we may work with the applicable fulfillment partner or shipping carrier to investigate the shipment.

Carrier investigations can require additional time, and Candi Bae may need to wait for the carrier’s investigation or claim process before determining the appropriate resolution.

Where a shipment is confirmed lost in transit, Candi Bae will address the order in accordance with our applicable policies and legal obligations.

13. Packages Marked “Delivered” but Not Received

If tracking indicates that a package was delivered but you cannot locate it, we recommend that you:

1. Verify that the shipping address on your order is correct.
2. Check around the delivery location, including porches, side doors, mailboxes, parcel lockers, garages, and other areas where a carrier may have left the package.
3. Ask household members, neighbors, building staff, front-desk personnel, or property management whether they accepted the package.
4. Review the tracking page for delivery notes or photographs, if available.
5. Allow a short period for carrier tracking systems to correct a premature delivery scan.
6. Contact the shipping carrier for additional delivery information.
7. Contact Candi Bae if the package still cannot be located.

We will make reasonable efforts to assist customers with carrier-confirmed delivery issues.

However, responsibility for a package after confirmed delivery may depend on the circumstances, including carrier information, the accuracy of the shipping address, evidence of delivery, applicable consumer-protection laws, and whether the package was subsequently lost or stolen.

14. Damaged Packages or Products

If your package or product arrives damaged, please contact Candi Bae as soon as reasonably possible after delivery.

To help us evaluate the issue, you may be asked to provide:

• Your order number
• A description of the damage
• Photographs of the damaged product
• Photographs of the shipping package
• Photographs of the shipping label
• Other information reasonably necessary to investigate the claim

Please retain the damaged product and original packaging until the issue has been reviewed, as the carrier or fulfillment partner may require photographs, inspection, or other documentation.

Eligible damaged-product claims will be handled in accordance with our Return & Refund Policy and applicable law.

15. Incorrect Items or Missing Items

If you receive an incorrect product or believe an item is missing from your shipment, please first determine whether your order was divided into multiple packages.

If all packages have been delivered and an item is still missing, or if you received a product you did not order, contact Candi Bae with your:

• Order number
• Description of the issue
• Name of the missing or incorrect product
• Photographs of the items received and packaging, when applicable

We will review the order and available fulfillment records to determine the appropriate resolution.

16. Returned-to-Sender Packages

A shipment may be returned to the sender or fulfillment warehouse for reasons including:

• Incorrect address
• Incomplete address
• Unclaimed package
• Failed delivery attempts
• Refusal of delivery
• Failure to pay applicable customs charges
• Carrier restrictions

If a shipment is returned, please contact Candi Bae.

Depending on the reason for the return and applicable law, customers may be responsible for costs associated with reshipping the order.

If a refund is available instead of reshipment, the refund will be processed according to Candi Bae’s Return & Refund Policy and applicable law.

17. Refused Deliveries

Customers should not refuse a shipment as a substitute for following Candi Bae’s authorized return process unless instructed to do so by Candi Bae.

Refused packages may incur return shipping, handling, customs, or other carrier charges.

If you no longer want an order that has already shipped, please follow the instructions in our Return & Refund Policy or contact us for assistance.

18. Shipping Restrictions

Certain products may not be available for shipment to every state, country, territory, or postal code.

Restrictions may result from:

• Carrier limitations
• Supplier restrictions
• Customs regulations
• Import restrictions
• Product ingredients
• Hazardous-material shipping rules
• Local laws or regulations
• Fulfillment partner limitations

Candi Bae reserves the right to decline or cancel an order that cannot legally or reasonably be shipped to the customer’s destination.

If we cancel an order because we cannot fulfill or ship it to the destination provided, amounts paid for the canceled merchandise and applicable shipping charges will be refunded as required.

19. Delivery Locations

Customers should provide a secure and accessible delivery location.

Some carriers or fulfillment partners may be unable to deliver to:

• P.O. boxes
• APO/FPO addresses
• Certain remote locations
• Freight-forwarding addresses
• Hotels or temporary accommodations
• Restricted-access properties
• Certain international destinations

Availability varies by carrier and product.

If a shipping address cannot be serviced, we may contact the customer for an alternative address or cancel the affected portion of the order.

20. Freight Forwarders and Package Forwarding Services

Customers who choose to have an order delivered to a freight forwarder, package forwarding company, reshipping service, hotel, commercial receiving facility, or similar third party should understand that additional risks may apply after the shipment has been successfully delivered to that third party.

Customers are responsible for ensuring that the forwarding service can legally and safely receive and forward the products ordered.

Candi Bae is not responsible for damage, loss, additional charges, customs issues, or delivery problems caused by an independent forwarding service after the shipment has been successfully delivered to the address supplied by the customer, except where otherwise required by law.

21. Risk of Loss and Delivery Responsibility

Ownership, risk of loss, and responsibility for products are governed by applicable law and any additional terms presented during checkout.

Candi Bae works with third-party carriers, suppliers, and fulfillment partners to deliver orders, and circumstances outside our direct control may occasionally affect a shipment.

Nothing in this Shipping & Delivery Policy is intended to waive, limit, or exclude rights or remedies that cannot legally be waived under applicable consumer-protection law.

22. Shipping Promotions

From time to time, Candi Bae may offer free or discounted shipping promotions.

Such promotions may:

• Require a minimum purchase amount
• Apply only to certain products
• Apply only to certain destinations
• Exclude expedited shipping
• Exclude taxes or other charges from the qualifying order amount
• Be available only during a specified promotional period

Specific promotional terms provided with an offer will control if they differ from this general Shipping & Delivery Policy.

If a return causes an order to no longer satisfy the requirements of a shipping promotion, any adjustment to the refund will be handled only as permitted by the applicable promotional terms and law.

23. Preorders, Backorders, and Out-of-Stock Products

Certain products may occasionally be offered as preorders or become temporarily backordered.

When reasonably available, estimated processing or availability information will be displayed on the applicable product page or communicated to the customer.

If an unexpected inventory issue prevents us or our fulfillment partners from fulfilling an order, Candi Bae may:

• Delay fulfillment while inventory becomes available;
• Contact the customer regarding available options;
• Cancel the unavailable product; or
• Cancel the affected order.

If Candi Bae cancels a paid item because it cannot be fulfilled, the applicable amount will be refunded according to the original payment method or as otherwise permitted by law.

24. Holiday and Peak-Season Shipping

Processing and delivery times may be longer during high-volume periods, including:

• Black Friday
• Cyber Monday
• Christmas and other holidays
• Major sales and promotions
• Product launches
• Other peak shopping periods

Customers purchasing gifts or products needed for a particular occasion should order early.

Unless Candi Bae expressly provides a written delivery guarantee, estimated arrival dates should not be interpreted as guarantees that an order will arrive before a particular holiday or event.

25. Payment Verification and Shipping

Orders will generally not enter normal fulfillment until payment has been successfully authorized or verified.

Certain transactions may require additional review for fraud prevention or account security.

If additional information is required to verify an order, processing may be delayed until the review is completed.

Candi Bae reserves the right to cancel transactions that cannot be verified or that we reasonably determine present a risk of fraud, unauthorized payment, or other unlawful activity.

26. Product Availability

Adding a product to a shopping cart or completing checkout does not necessarily guarantee inventory availability.

Inventory information can occasionally change before an order reaches the fulfillment facility, particularly when products are supplied through third-party fulfillment networks.

If a purchased product becomes unavailable, we may contact the customer regarding available options or cancel and refund the affected item.

We will not substitute a materially different product without the customer’s authorization.

27. Contacting Candi Bae About a Shipment

If you have questions about your order, shipment, tracking information, damaged merchandise, missing products, or another delivery issue, please contact Candi Bae through the customer-support contact methods listed on candibae.com.

To help us assist you efficiently, please include:

• Your full name
• Order number
• Email address used for the order
• Tracking number, if available
• A brief description of the issue
• Photographs when reporting damaged or incorrect merchandise

For your security, please do not send full credit-card numbers or other unnecessary sensitive payment information when contacting customer support.

28. Relationship to Our Return & Refund Policy

This Shipping & Delivery Policy should be read together with Candi Bae’s Return & Refund Policy and Terms & Conditions.

Shipping-related questions involving returns, exchanges, refunds, damaged products, incorrect products, refused deliveries, or returned-to-sender shipments may also be governed by those policies.

If there is a conflict between this Shipping & Delivery Policy and rights provided to a customer under applicable law, applicable law will control.

29. Changes to This Shipping Policy

Candi Bae may update this Shipping & Delivery Policy periodically to reflect changes to our shipping practices, carriers, fulfillment partners, services, business operations, or legal requirements.

The current version will be posted on candibae.com with an updated “Last Updated” date.

Changes generally apply to orders placed after the updated policy becomes effective unless otherwise required by law.

30. Contact Us

Questions regarding this Shipping & Delivery Policy or an existing shipment may be submitted through the contact information provided on candibae.com.

When contacting us regarding an existing order, please include your order number so we can locate the transaction and assist you more efficiently.

Candi Bae
Website: candibae.com

This Shipping & Delivery Policy is intended to provide general information regarding Candi Bae’s shipping and fulfillment practices and should be maintained so that it accurately reflects the shipping services, fulfillment arrangements, and customer-service procedures actually offered by Candi Bae.

Email: briellariyen.candibae@gmail.com

Address: 210 East High Street, Lexington KY 40507